By making a purchase through this website you accept the following terms and conditions:
Shipping
All items will be shipped via tracked shipping. Should you need express shipping, please ask before placing the order.
Once the item is handed to the courier, it is out of my responsability. Lost and damaged items depending on the shipping company’s work will not be refunded. Shipping insurance is available upon request, and has to be requested before the order is placed. According to the shipping comany’s policies, even insured packages may not be refunded when lost or damaged.
Customs fees and local taxes and other fees will be covered by the customer.
You accept your item as seen and liked
Mine is a very small business. This means that offering a service like Amazon returns and refund is not possible. Moreover my irems are all one of a kind, made by me from the very beginning to the end, which means that replacing an item with a different size is impossible.
In case the item is not as expected, or doesn’t fit, we can discuss together a solution if the problem is reported within 24 hours from the delivery. Wearing the item for an event and then returning it will not be possible. Trying the item on is allowed, but wearing it for an event will be considered like accepting the item completely.
For custom created items returns and refound will not be possible. Should there be any problem, please contact me and I’ll try to do my best to help.
Deadlines
Deadlines should be comunicated before making a purchase or paying a commission. Any deadline comunicated after that may be ignored. Refunds may not be possible, if you purchase before comunicating a deadline and decide to cancel your order. It depends on wether or not I have started purchasing for that piece.
Customers with strict deadlines are expected to reply within 24 hours to any message. Delays in replies might translate into delivery delays.
Crafting time and shipping time given are an average. It can take longer. There can be delays not depending on my work, especially before supplies are delivered and after the dress is shipped. I can only control my own work, therefore I will not respond for delays depending on other parts.
Should you request alterations during the process, crafting time may increase.
Custom items and items purchased through payment plans submit to further regulations and agreements, that will be discussed with each customer.
Customs fees
Any customs duties, taxes, or import fees that may arise during the production or shipping process will be the responsibility of the customer. Should I incur any customs charges while importing materials or components specifically for the customer’s order, these additional costs will be charged to the customer. These will be paid by the customer within 15 days from notification, otherwise the commission will be suspended with the possibility of a partial refund, taking into consideration the work that has already gone into creating the item and the fees.
Please note that any customs fees, taxes, or handling charges applied upon delivery to the customer’s country are also the sole responsibility of the buyer. These charges are determined by local authorities and are not included in the item price or shipping costs.
Email address
As part of the commissioning process, you will be required to provide an email address that you actively check. You must reply to all messages that require a response within 20 days. I hold myself to the same standard, and although there may be delays during August and the Christmas period, I will respond as soon as I am able.
If you fail to reply within 20 days to a message that requires your input (for example: measurement requests, scheduling a video call, confirming your shipping address, or similar), I reserve the right to pause work on your commission. If necessary, I may cancel the project and refund your payment upon request, deducting any costs already incurred. These may include the cost of materials, time spent drafting your pattern, sourcing supplies, preparing a mock-up, and other preliminary work.
This policy is in place because unresponsiveness can significantly delay or compromise the process. It has happened before, so I kindly ask that you keep an eye on any emails from me throughout the duration of your order.
