Shop Policies

By making a purchase through this website, you acknowledge and accept the following terms and conditions.

Shipping

All items are shipped using a tracked shipping service.

If you require express shipping, please contact me before placing your order to verify availability and cost.

Once a package has been handed to the courier, responsibility for delivery lies with the shipping carrier. I cannot be held responsible for delays, loss, or damage caused by the courier.

Shipping insurance may be requested before the order is placed. Please note that, according to the courier’s policies, even insured packages may not always be eligible for reimbursement in case of loss or damage.

Any customs duties, import taxes, handling charges, or other fees imposed by the destination country are the sole responsibility of the customer.

Returns and Acceptance of Items

All items are handmade and produced by a very small artisan business. Each piece is unique and made entirely by me from start to finish. Because of this, replacements for different sizes or duplicates of the same item are generally not possible.

Returns and refunds in the style of large retail platforms are therefore not available.

If an item arrives and is not as expected or does not fit, you must contact me within 24 hours of delivery so that we may discuss a possible solution.

Trying the item on to assess fit is allowed. However, wearing the item for an event or extended use constitutes full acceptance of the item, and the item will no longer be eligible for any form of return discussion.

Items created as custom commissions are not eligible for returns or refunds. If any issue arises, please contact me and I will do my best to assist in finding a reasonable solution.

Deadlines and Production Time

Any required deadline must be communicated before making a purchase or paying for a commission. Deadlines communicated after payment may not be accepted.

If an order is placed before communicating a deadline and you later decide to cancel due to timing constraints, a refund may not be possible if work has already begun or materials have been purchased.

Customers with strict deadlines are expected to respond to any message requiring their input within 24 hours. Delays in communication may result in delays in production or delivery.

All crafting and shipping times provided are estimates based on average timelines and are not guaranteed.

Delays may occur for reasons outside my control, including but not limited to supplier delays, shipping disruptions, or courier issues. I am responsible only for my own work and cannot be held responsible for delays caused by third parties.

If alterations or design changes are requested during the production process, the crafting timeline may increase.

Custom commissions and items purchased through payment plans are subject to additional agreements, which will be discussed individually with each customer.

Customs Duties on Materials

If materials or components required specifically for a customer’s commission must be imported and customs duties or import fees are applied during that process, those costs will be the responsibility of the customer.

The customer will be notified of such charges and payment will be required within 15 days of notification.

If payment is not received within that time, the commission may be suspended and may be cancelled. In such cases, any refund will take into account the cost of materials, work already completed, and any related fees.

Communication Requirements

As part of the commissioning process, customers must provide an active email address that they check regularly.

Messages requiring a response must be answered within 20 days. I hold myself to the same standard whenever possible, although responses may occasionally be slower during August or the Christmas period.

Important

If you do not reply within 20 days to a message requiring your input, such as:

• providing measurements

• scheduling a video call

• confirming shipping details

• approving design steps

• or similar production requirements

I reserve the right to pause work on your commission.

If necessary, the project may be cancelled and a refund issued upon request, minus any costs already incurred. These may include, but are not limited to:

• purchased materials

• pattern drafting

• sourcing supplies

• preparing mock-ups

• preliminary work already completed.

Customers are also required to:

• provide requested measurements within 20 days of the request

• return any mock-up garment within 20 days of the fitting, using tracked shipping.

Failure to meet these deadlines may result in the commission being cancelled and the refund process being initiated as described above.

These policies exist because extended periods of unresponsiveness can significantly disrupt the production process. For this reason, customers are kindly asked to monitor their email throughout the duration of their order.